FAQs
Who makes the UK items?
All items are handmade by the owner Grace on her domestic knitting machine.
What materials do you use?
We mostly use 100% cashmere from redundant items we have unwound, saving it from landfill. However as demand has grown, we are starting to source some deadstock 100% cashmere is the more common colours ie Navy.
How long do custom orders take to make?
As each item is handmade, we have to allow 4-6 weeks for make.
How long do 'made to orders' take to make?
As each item is handmade, we have to allow 2-4 weeks for make.
Where do you deliver to?
We ship to the UK, EU, USA and Canada.
How long does delivery take?
Approximately 3-5 days for the UK delivery, 5-7 days for the EU delivery and 7-15 days for the USA/ Canadian delivery.
Do you cover international duties and taxes?
Customers outside the UK are responsible for all duties and taxes
How do I make a return?
Please see our refund policy page for instructions on how to make a return.